Contact us

@Email support[email protected] · replies within 24 hours

What to include

For anything involving a balance, send your UID and the round or transaction reference. That is usually enough to resolve it in one reply instead of three.

Response times

Live chat, during published support hours, typically under 5 minutes.
Email, within 24 hours, most within 4.
Withdrawal review. We tell you within 24 hours if a payment needs a manual check, and why.

If we get it wrong

Ask for the complaint to be escalated and it goes to a senior reviewer, not back into the same queue. If you are still not satisfied, our licensing authority accepts player complaints directly, the details are on the about page.

Security

We will never ask for your password or an OTP, in any channel, for any reason. Anyone who does is not us. Report it to the support address above and we will act on it.